Shipping, Returns and Terms of Use

Delivery and Returns

BONUS OFFER

Receive a FREE tester-size sample set of 6 products with all orders over $100. All prices and charges on this site are listed in Australian Dollars (AUD).

Shipping charge: $9.95 flat rate for all orders within Australia. Please note: We do not ship internationally unless pre-arranged via e-mail. Our products are always dispatched within 3 business days and are delivered via Australia Post or TNT Couriers. Shipping times are estimated at between 3-5 business days depending on your location within Australia. If you have not received your order within the estimated delivery time, please contact us on [email protected] 

CUSTOMER SERVICE POLICY

Customer satisfaction is very important to us at Dalan d’Olive Australia. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-5 business days; in the event that an ordered item is out of stock or we are unable to fulfill your order we will notify you within 2 business days.

We believe in providing a fair and reasonable exchange policy to our customers if you’re not satisfied. Unfortunately we cannot exchange or refund Clearance and Sale items. Our returns policy is outlined below.

OUR RETURN POLICY

RETURNS, EXCHANGES & REFUNDS

All returns must be made to Dalan d’Olive Australia within 7 days of purchase. The customer is responsible for any shipping charges on returned goods unless the returns are a result of a quality issue or error by the company.

RETURNS PROCESS: Please contact our Customer Service team within 3 days of receipt of your order to discuss any order discrepancies or damaged products. If we agree to the return or exchange, please post the product(s) to the return address below. RETURNING PRODUCTS

1. Contact our Customer Service at [email protected] to discuss exchange of goods.

2. Post your return to:

IP&S-AUSTRALIA P/L
PO Box 1174
GLEBE NSW 2037

TERMS OF USE

Dalan d’Olive (The Company) is the trading name of Innovative Products & Services – Australia Pty Ltd. The following terms and conditions (“Terms of Use”) apply to your use of the Dalan d’Olive website. By using this website, you agree to be bound by these Terms of Use. These Terms of Use are governed by the laws of New South Wales, Australia. If any part of these Terms of Use are found to be invalid or unenforceable, it shall be served without affecting the remainder. Please read these Terms of Use carefully. If you do not agree to these Terms of Use, you should not obtain or use information, services or products from this website. This website exists for the benefit of those individuals interested in Dalan d’Olive products. Dalan d’Olive reserves the right to modify the Terms of Use and Privacy Policy at any time.

PRICING INFORMATION

All prices and charges on this site are listed in Australian Dollars (AUD). We endeavour to ensure all products listed on our website are currently in stock and that all prices and descriptions are correct. However, The Company is not liable for any pricing and description errors.

NO LIABILITY

In no event shall The Company, its employees or associates be liable to any person or individual for any loss or damage whatsoever which may arise out of an adverse skin reaction following the use of any of our products. All our products have been dermatologically tested for sensitive skin, however some people may still be allergic to the ingredients we use. The Company does not make any representations regarding the use and results obtained from the information on this website. No warranty or guarantee of a diagnosis or cure is expressed or implied with any information in this website. The information provided should not replace any treatment or advice provided by your healthcare professional. In no event shall The Company, its employees or associates be liable to any person or individual for any loss or damage whatsoever which may arise out of the use of this website or any of the information available at this website. Any advice is to be used at your own discretion. You agree to defend, indemnify and hold harmless The Company, its officers, directors, employees, agents, subcontractors, licensors and suppliers, from and against all claims, actions, demands, liabilities and settlements (including, without limitation, reasonable legal fees on a solicitor/own client basis) arising in connection with your use of the website or resulting from, or alleged to result from, your use of the website, or from your violation of any of these Terms of Use.

LINKS
This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and The Company is not responsible for the content and maintenance of, or privacy compliance in relation to, any linked website. Any hyperlink on our website to another website does not necessarily imply our endorsement, support, or sponsorship of the operator of that website or of the information and/or products that they provide.

COPYRIGHT AND INTELLECTUAL PROPERTY

Copyright for content on this website is the property of Innovative Products & Services – Australia Pty Ltd. Material on this website may be viewed and may be reproduced in hard copy for your personal reference. Unless otherwise permitted by law, the material and information on this site may not otherwise be reproduced or displayed and may not be distributed to any person or incorporated into any other website or materials without prior written approval from The Company.

QUESTIONS & COMMENTS

If you have any questions, comments about any of the information at the site, please email [email protected] It is understood that you disclaim and waive all rights in any ideas or suggestions that you submit to The Company. You further agree that The Company will be free to use those ideas or suggestions in any way without obligation to you and you warrant that you are free to disclose the same without obligation to any other party.