Delivery and Returns
Receive a FREE tester-size sample set of 6 products with all orders over $100. All prices and charges on this site are listed in Australian Dollars (AUD).
Shipping charge: $9.95 flat rate for all orders within Australia. Please note: We do not ship internationally unless pre-arranged via e-mail. Our products are always dispatched within 3 business days and are delivered via Australia Post or TNT Couriers. Shipping times are estimated at between 3-5 business days depending on your location within Australia. If you have not received your order within the estimated delivery time, please contact us on [email protected]
CUSTOMER SERVICE POLICY
Customer satisfaction is very important to us at Dalan d’Olive Australia. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-5 business days; in the event that an ordered item is out of stock or we are unable to fulfill your order we will notify you within 2 business days.
We believe in providing a fair and reasonable exchange policy to our customers if you’re not satisfied. Unfortunately we cannot exchange or refund Clearance and Sale items. Our returns policy is outlined below.
OUR RETURN POLICY
RETURNS, EXCHANGES & REFUNDS
All returns must be made to Dalan d’Olive Australia within 7 days of purchase. The customer is responsible for any shipping charges on returned goods unless the returns are a result of a quality issue or error by the company.
RETURNS PROCESS: Please contact our Customer Service team within 3 days of receipt of your order to discuss any order discrepancies or damaged products. If we agree to the return or exchange, please post the product(s) to the return address below. RETURNING PRODUCTS
1. Contact our Customer Service at [email protected] to discuss exchange of goods.
2. Post your return to:
PO Box 1174
GLEBE NSW 2037
All prices and charges on this site are listed in Australian Dollars (AUD). We endeavour to ensure all products listed on our website are currently in stock and that all prices and descriptions are correct. However, The Company is not liable for any pricing and description errors.
This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and The Company is not responsible for the content and maintenance of, or privacy compliance in relation to, any linked website. Any hyperlink on our website to another website does not necessarily imply our endorsement, support, or sponsorship of the operator of that website or of the information and/or products that they provide.
COPYRIGHT AND INTELLECTUAL PROPERTY
Copyright for content on this website is the property of Innovative Products & Services – Australia Pty Ltd. Material on this website may be viewed and may be reproduced in hard copy for your personal reference. Unless otherwise permitted by law, the material and information on this site may not otherwise be reproduced or displayed and may not be distributed to any person or incorporated into any other website or materials without prior written approval from The Company.
QUESTIONS & COMMENTS
If you have any questions, comments about any of the information at the site, please email [email protected] It is understood that you disclaim and waive all rights in any ideas or suggestions that you submit to The Company. You further agree that The Company will be free to use those ideas or suggestions in any way without obligation to you and you warrant that you are free to disclose the same without obligation to any other party.